Refund policy

At Mixy Mixy Moo, we take great care to ensure every order is packed safely and arrives ready for magical play.

We do not offer refunds or exchanges for change of mind.

If you wish to return an unopened and unused item, please contact us within 30 days of receiving your order at orders@mixymixymoo.com. To be eligible for consideration, the item must be:

Unopened and unused.
In its original packaging.
In the same condition you received it.
Accompanied by proof of purchase.

Returns sent without first contacting us and receiving return instructions will not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged during transit, faulty, or you receive the wrong item, please contact us at orders@mixymixymoo.com within 48 hours of delivery.

To help us assess your claim, please include:

Your order number.
Photos of the damaged product.
Photos of the outside of the parcel, including any damage to the packaging.
Photos showing how the items were packed inside the box.

Please keep all original packaging until we have reviewed your claim, as this information may be required by the shipping carrier. Claims may be delayed or declined if packaging has been discarded before the claim has been assessed.

If your claim is approved, we will arrange either:

A replacement product; or
A full refund of the purchase price.

If we require the item to be returned, we will provide return instructions. Returned items must be received in their original condition within 14 days of approval unless otherwise agreed.

Non-Returnable Items

We cannot accept returns on:

Opened or used Magic Potion Kits.
Opened Magic Fizz refills or other consumable products.
Gift cards.
Sale or clearance items.

Unclaimed or Returned Deliveries

If an order is returned to Mixy Mixy Moo because it was unclaimed, refused, or an incorrect delivery address was provided, we will refund the order value less:

The original shipping charge; and
Any return-to-sender shipping costs charged to us.

Refunds will only be processed once the returned parcel has been received and inspected.

Refunds

Once we receive and inspect your returned item, we'll notify you by email of the outcome.

If your refund is approved, it will be processed to your original payment method. While we process refunds promptly, your bank or payment provider may take several business days to complete the transaction.

Please note that shipping charges are non-refundable. If you received free shipping with your order, the applicable standard shipping charge may be deducted from your refund.