Shipping & Delivery

All orders are packed and dispatched from Victoria, Australia and sent via Australia Post.

Standard orders are generally packed and dispatched within 1–2 business days. Parcels are collected by Australia Post on business days.

Once your order is on its way, you'll receive a shipping confirmation email with tracking details so you can follow your Mixy delivery.

Express Post

Need your Mixy magic a little sooner? Express Post is available at checkout for Australian orders.

Express orders placed before 12pm on business days are prioritised for same-day dispatch. Orders placed after 12pm, on weekends or on public holidays will be dispatched the next business day.

Once dispatched, Australia Post's estimated Express Post delivery timeframes are:

• Victoria: approximately 1–2+ business days

• Interstate: approximately 1–3+ business days

These timeframes are estimates provided by Australia Post and are not guaranteed. Delivery may take longer depending on your location, peak periods, public holidays, weather events or other circumstances outside of our control.

Choosing Express Post speeds up the delivery service once your parcel has been dispatched, but does not guarantee a specific delivery date.

Standard Shipping

Standard Australian orders are generally packed and dispatched within 1–2 business days and sent via Australia Post.

Delivery times vary depending on your location and Australia Post's current delivery network. You'll receive tracking details by email as soon as your parcel has been dispatched.

Once your parcel has been collected by Australia Post, transit times are managed by the carrier and occasional delays can occur.

If something doesn't look right with your delivery, please get in touch with us. We'll always do our best to help and work with Australia Post to get things sorted as quickly as possible.

Tracking Your Order

Australia Post generally does not leave physical collection cards when no one is home, so please keep an eye on your tracking information for delivery updates and collection instructions.

If your tracking shows your parcel as delivered but you cannot locate it, please check around your property and with other members of your household before contacting Australia Post or getting in touch with us.

Unclaimed & Returned Parcels

Please keep an eye on your tracking once your order has been dispatched.

If a parcel is not collected, is unclaimed or cannot be delivered and is returned to Mixy Mixy Moo, we will contact you once it has been received back by us.

If you choose a refund, the original shipping cost will not be refunded. Any return-to-sender postage costs charged to Mixy Mixy Moo may also be deducted from your refund.

If you would like your order sent again, additional postage charges may apply.

Delivery Delays

While we'll always do everything we can to get your Mixy order on its way quickly, delivery timeframes provided by Australia Post are estimates rather than guaranteed delivery dates.

Mixy Mixy Moo is not responsible for carrier delays outside of our control, but if your parcel appears significantly delayed or lost, please contact us and we'll help you investigate it with Australia Post.