Shipping & Delivery Australia

Dispatch Times

Orders placed before 11am (Melbourne time), Monday to Friday, are dispatched the same day.

Orders placed after 11am, on weekends or on Victorian public holidays are dispatched the next business day.

Same-day dispatch is not guaranteed during peak periods, but we'll always do our best to get your order out as quickly as possible.

Express Shipping

Express Post speeds up delivery once your parcel has been dispatched, but does not guarantee delivery by a particular date.

Shipping Provider

All Australian orders are sent via Australia Post.

For current delivery estimates and service updates, please visit Australia Post.

Delivery times may vary depending on your location, public holidays, peak periods, weather conditions and other circumstances outside our control.

Tracking Your Order

All shipping options include tracking.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number.

Please keep an eye on your tracking updates, as Australia Post may not leave a physical collection card if you're not home.

If you haven't received your tracking details, please contact us at amy@mixymixymoo.com.

Incorrect Addresses & Unclaimed Parcels

Please ensure your shipping address is correct before placing your order.

If you notice an error, contact us as soon as possible. We'll do our best to update your details before dispatch.

If your parcel is returned to us due to an incorrect address or because it wasn't collected, we'll contact you once it arrives back with us.

Additional postage charges may apply if you would like your order resent.

If you request a refund, original shipping and return-to-sender costs may be deducted where permitted by Australian Consumer Law.

Delayed, Lost or Damaged Parcels

Once your order has been dispatched, delivery is handled by Australia Post. Occasionally, delays can occur that are outside our control.

If your parcel is significantly delayed, lost or arrives damaged, please contact us at amy@mixymixymoo.com with your order number.

For damaged deliveries, please include photos of the parcel and affected items.

We'll help investigate the issue with Australia Post and arrange an appropriate resolution in accordance with Australian Consumer Law.

Pre-Orders

Pre-order products will be dispatched according to the estimated dispatch date shown on the product page or communicated in your order confirmation.

If your order contains both in-stock and pre-order items, your order will be shipped together once all products are available, unless otherwise stated.

Whilst we advertise a date for pre-order dispatch, at times there can be delays that are out of our control. If there are significant delays to your pre-order, we'll keep you updated by email.